A. Returning a product from the customer and replacing it with another.
Our company wishing to ensure the secure purchase of a product by the buyer, enables it to be returned and replaced by another or by itself in a different size, if available. Replacement of the product will only be accepted if it is in its original state. The request for replacement of a product should be made within seven (7) calendar days of receipt, by phone (+302521058141, +306949446087 speak English or German, +306949446088 speak English or Russian) or by e-mail ([email protected]). After the contact with the company, the customer can choose another product from the online store www.brandsnow.gr. In this case, the customer pays for the shipping. The new product will be shipped as soon as the company receives the returned product. In all cases, the product to be replaced should be returned with all the documents accompanying the product and full packaging.
B. Product return due to company error
In the event of a wrong product shipment, brandsnow.gr fully undertakes the replacement and shipping of the right product to the buyer, fully covering the shipping cost, provided that the product is returned in its original factory condition. The replacement request should be made within 3 days of receipt of the wrong product and after contact, by phoneby phone (+302521058141, +306949446087 speak English or German, +306949446088 speak English or Russian) or by e-mail ([email protected]), from the buyer's side with the company. In all cases, the return of the product to be replaced should be done with all the documentation that were included when you received it and full packaging.
Γ. Product return and refund
After receiving the product you ordered, you can exercise your right to return the product within 7 calendar days of receiving the product and and request a refund of a payment by phone by phone (+302521058141, +306949446087 speak English or German, +306949446088 speak English or Russian) or by e-mail ([email protected]).
It is clarified that in order to proceed with the return of the product, the product must be in the condition received without being used and in its original packaging. If you choose to exercise the right of to return the product and request a refund, you will be refunded the money within 7 working days of the date of cancellation of the order after deducting any payment charges of the order (shipping cost etc).
Guarantee of authenticity
Our company guarantees that all its products are 100% AUTHENTIC.
When you visit www.brandsnow.com and in order to order products and to ensure that we can communicate with you to inform you of our new products, you may be asked to provide information about you (name, surname, address, zip code, city, e-mail address, date of birth, etc.). Any personal data you declare anywhere on www.brandsnow.com are intended solely to ensure the operation of the respective service and may not be used by any third party without complying with the provisions of General Data Protection Regulation (GDPR) 2016/679, processing of personal data, as is the case at any time.